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Payment Method
FouFou Dog only accepts VISA and MASTERCARD credit card payments at this time.
Your credit card will be charged once your order is processed to ship.
Currency
The total amount stated when checking out will be the amount charged to your credit card.
Orders within Canada will be charged in CDN.
All international orders and those from the United States will be charged in USD.
Domestic Shipping & Handling Terms
***Free Shipping on all orders $75 or more (excluding promotions/discounts & applicable taxes) within Canada and USA***
For purchases $75 or more (before applicable taxes), the shipping fee will be manually deducted and reflected on the final invoice.
Standard orders are processed upon credit card authorization and verification.
All deliveries within Canada and the United States are shipped using FED EX Ground with a tracking number or Canada Post, starting at a flat fee of $9.00. Additional charges may apply.
Within Canada
Approximately 5 - 7 business (Monday through Friday, not including holidays)
Within USA
Approximately 7 – 10 business days (Monday through Friday, not including holidays)
International Shipping & Handling Terms
Shipping quotes will be provided by a customer service representative from FouFou Dog for all International Orders, outside of Canada and the United States, via email within 48 hours receipt of the order.
Return & Exchange Policy
FouFou Dog wants you to love your purchase. But, if you are not completely satisfied with your online purchase, you may return it by mail within 7 days from the date received for an exchange or a refund. Upon all exchanges and returns, there will be a restocking fee of 10%. Shipping and handling charges will not be refunded*.
Merchandise must be in new condition with tags attached and must be accompanied by the original receipt or invoice. Refunds will be made to the original form of payment. FouFou Dog is not responsible for any additional fees associated with your credit card carrier.
Exchanges may be made only after the customer receives an exchange authorization number from FouFou Dog’s customer service department.
Exchanges attempted without an exchange authorization number will not be accepted, and returned to the customer.
Exchange Procedure
To request an exchange authorization number, send an email to returns@foufoudog.com or call FouFou Dog directly at (289) 597-3681. The order confirmation number and the reason for the exchange must be quoted in the email.
Customer is solely responsible for any and all shipping & handling charges associated with the exchange or returns. FouFou Dog is not responsible for any returned packages lost in transit.
Exchanges are NOT PERMITTED on discounted merchandise or shop worn merchandise.
Exchanges are NOT PERMITTED on custom or personalized orders.
*Defective Merchandise:
Any and all defective products as a result of a manufacturer’s defect will be replaced immediately by FouFou Dog. All charges for shipping and handling of the replacement item will be absorbed by FouFou Dog.
For replacement of defective items, please email an image of the defective item along with the order confirmation number to returns@foufoudog.com.
DO NOT RETURN THE DEFECTIVE PRODUCT TO FOUFOU DOG
Inventory Updates:
FouFou Dog makes every attempt to keep an accurate inventory count throughout this website. However, there is no guarantee that any product(s) is/are in-stock and ready to ship. In the event that the product(s) is/are backordered, a notification email will be sent to alert the customer of any delays in shipping and the product will be shipped as soon as it becomes available.
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